Cookie Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Manage Your Cookie Preferences: You can update your cookie settings at any time by clicking here.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies contain information that is transferred to your device's hard drive and help us recognize your device and gather information about your use of our website.

2. How We Use Cookies

LumenLink Institute uses cookies and similar tracking technologies to:

  • Ensure our website functions properly and securely
  • Remember your preferences and settings
  • Analyze how our website is used and improve its performance
  • Provide personalized content and experiences
  • Measure the effectiveness of our marketing campaigns
  • Understand visitor behavior and interests

3. Types of Cookies We Use

3.1 Necessary Cookies

Purpose: Essential for the website to function properly

Duration: Session or up to 1 year

Can be disabled: No (required for basic functionality)

These cookies enable core functionality such as:

  • Security and authentication
  • Basic website navigation
  • Form submission
  • Cookie preference settings
  • Load balancing

3.2 Analytics Cookies

Purpose: Help us understand how visitors interact with our website

Duration: Up to 26 months

Can be disabled: Yes

These cookies collect information about:

  • Pages visited and time spent on site
  • Traffic sources and user journeys
  • Device and browser information
  • Geographic location (general)
  • Site performance and errors

3.3 Functional Cookies

Purpose: Remember your preferences and enhance functionality

Duration: Up to 1 year

Can be disabled: Yes

These cookies enable features such as:

  • Language preferences
  • Font size and accessibility settings
  • Previous form entries
  • Video player settings
  • Live chat functionality

3.4 Marketing Cookies

Purpose: Track visitors across websites to display relevant advertisements

Duration: Up to 2 years

Can be disabled: Yes

These cookies are used for:

  • Targeted advertising
  • Social media integration
  • Conversion tracking
  • Retargeting campaigns
  • Marketing campaign measurement

4. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

4.1 Analytics Services

  • Google Analytics: Website traffic analysis and user behavior insights
  • Hotjar: User experience analytics and feedback collection

4.2 Marketing and Advertising

  • Google Ads: Conversion tracking and remarketing
  • Facebook Pixel: Social media advertising and analytics
  • LinkedIn Insight Tag: Professional network advertising

4.3 Social Media

  • LinkedIn: Social sharing and login functionality
  • Twitter: Social sharing and embedded content
  • Facebook: Social sharing and embedded content

5. Cookie Duration

Cookies are categorized by how long they remain on your device:

5.1 Session Cookies

Temporary cookies that are deleted when you close your browser. Used for essential website functionality and security.

5.2 Persistent Cookies

Remain on your device for a specified period or until manually deleted. Used for preferences, analytics, and marketing purposes.

6. Managing Your Cookie Preferences

6.1 Our Cookie Management Tool

We provide a cookie management tool that allows you to:

  • Accept or decline different categories of cookies
  • Change your preferences at any time
  • View detailed information about each cookie type

Manage Cookie Preferences

6.2 Browser Settings

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

6.3 Mobile Devices

For mobile devices, cookie management varies by browser and operating system. Check your device's help documentation for specific instructions.

7. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

7.1 Necessary Cookies

Cannot be disabled without affecting core website functionality. Disabling may result in:

  • Inability to access secure areas
  • Form submission issues
  • Loss of security features

7.2 Other Cookies

Disabling optional cookies may result in:

  • Less personalized experience
  • Need to re-enter preferences
  • Reduced website functionality
  • Less relevant content and advertising

8. Other Tracking Technologies

In addition to cookies, we may use:

8.1 Web Beacons

Small transparent image files that help us understand user behavior and measure campaign effectiveness.

8.2 Local Storage

Browser storage that allows websites to store data locally on your device for improved performance and functionality.

8.3 Pixels and Tags

Code snippets that collect information about how you interact with our website and emails.

9. Data Protection and Privacy

Cookie data is processed in accordance with our Privacy Policy and applicable privacy laws including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Provincial privacy legislation
  • General Data Protection Regulation (GDPR) where applicable

10. International Data Transfers

Some third-party services may transfer data outside of Canada. We ensure appropriate safeguards are in place when using such services.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect information from children through cookies or other tracking technologies.

12. Updates to This Policy

We may update this Cookie Policy to reflect:

  • Changes in our cookie usage
  • New legal requirements
  • Technology updates
  • Best practice improvements

We will notify users of significant changes and update the "Last Updated" date at the top of this policy.

13. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

LumenLink Institute
1250 René-Lévesque Blvd W, Suite 2200
Montreal, QC H3B 4W8
Canada

Email: [email protected]
Phone: +1 (514) 987-6543

14. Additional Resources

For more information about cookies and online privacy: