Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

LumenLink Institute ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, mailing address)
  • Professional information (job title, company name, industry)
  • Communication preferences
  • Information provided during coaching sessions or consultations
  • Payment and billing information
  • Website usage data and analytics

2.2 Technical Information

When you visit our website, we automatically collect:

  • IP address and general location information
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on our site
  • Device information

3. How We Collect Information

We collect information through various methods:

  • Direct interactions (forms, emails, phone calls, meetings)
  • Website usage (cookies, analytics tools)
  • Third-party sources (with your consent)
  • Business partners and referrals

4. How We Use Your Information

We use your personal information for the following purposes:

  • Providing executive coaching and consulting services
  • Communicating with you about our services
  • Processing payments and managing accounts
  • Sending newsletters and marketing communications (with consent)
  • Improving our website and services
  • Complying with legal obligations
  • Protecting our rights and preventing fraud

5. Legal Basis for Processing

We process your personal information based on:

  • Your consent (for marketing communications and optional services)
  • Contract performance (to provide our services)
  • Legitimate interests (business operations, fraud prevention)
  • Legal obligations (compliance with applicable laws)

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

  • Service Providers: Third-party vendors who assist with business operations
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions
  • With Your Consent: When you explicitly authorize disclosure

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specifically:

  • Client records: 7 years after service completion
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months
  • Financial records: As required by Canadian tax laws

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security
  • Secure disposal of information

9. Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Withdraw consent for optional processing
  • Request deletion of your information (subject to legal requirements)
  • File a complaint with privacy authorities

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website performance and usage
  • Provide personalized content
  • Support security features

You can manage cookie preferences through our cookie settings or your browser settings. For more information, see our Cookie Policy.

11. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure appropriate safeguards are in place to protect your data.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the revised policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

LumenLink Institute
1250 René-Lévesque Blvd W, Suite 2200
Montreal, QC H3B 4W8
Canada

Email: [email protected]
Phone: +1 (514) 987-6543

16. Privacy Commissioner Contact

If you have concerns about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Email: [email protected]
Phone: 1-800-282-1376